Gujarat Exclusive > National-World > Twitter tells Delhi HC it is ‘in final stages of hiring resident grievance office’

Twitter tells Delhi HC it is ‘in final stages of hiring resident grievance office’

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New Delhi: Micro-blogging site Twitter informed the Delhi High Court on Saturday that it was in the final stages of appointing a resident grievance officer as required under the new digital laws of the country.

Twitter had earlier lost its intermediary protection status for failing to comply with the rules of the new IT law of India that came into effect on May 25.  It was supposed to a chief compliance officer, a nodal contact person and a resident grievance officer.

On Saturday, Twitter informed the Delhi HC that an interim grievance redressal officer, Dharmendra Chatur, who had been appointed by it had resigned on June 21 and that now it was in the final stages of appointing someone to the post of resident grievance officer. Meanwhile, the grievances of Indian users were being addressed by the grievance officer. Its reply was filed in response to a notice issued by the Delhi HC on the basis of a petition alleging non-compliance with the new rules.

Chatur had quit within weeks of being appointed to the post. Later, Twitter appointed Jeremy Kessel, its global legacy policy director, as the new grievance officer for Indian users. However, under the new digital laws, all nodal authorities must be based in India. Kessel is a Californian, so his appointment does not comply with the new rules.

 

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