BPO

Leadership Lessons from the Covid19 Pandemic

Frank Robinson: The Covid19 pandemic has been a challenging and new experience for organisations across the globe. In addition to keeping employees safe, healthy and engaged, leaders are being asked to find appropriate ways to handle the crisis from a business perspective. And there’s no rule book on how this should be done; in fact,...

What are the challenges and opportunities before the KPO/BPO industry post the pandemic & lockdown? Industry experts answer

Maulik Patel: Both human lives and economy are at stake in the pandemic. Ahmedabad has seen the mushrooming of several KPOs in the last decade providing excellent service to companies in the US/UK/Australia. Thanks to the pandemic, KPOs have begun a work from home culture to overcome the lockdown. However, work from home remains a...

Covid19 could change the way BPO industry functions

Jeet Parikh, Ahmedabad: The world has ventured into uncharted territory and most businesses, irrespective of the industry they belong to, will have to brace for a Covid19 impact. The level and degree of impact will vary and depend on the nature of a business and its geography. Business Process Outsourcing (BPO) won’t escape unscathed in...