- Customer’s tweet goes viral, leading to #RejectZomato
Chennai: A Tamil Nadu resident was left fuming when a customer care executive of food delivery platform Zomato told him to learn Hindi and that it was the national language.
The customer was identified as Vikash, a resident of Tamil Nadu.
He also shared a snapshot of his conversation with the executive.
“Ordered food in Zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer,” he tweeted. The tweet went viral and subsequently, the #RejectZomato began trending on Twitter.
Following the outrage, the company reached out to Vikash and apologized to him.
They also issued an official statement and added “Please don’t #RejectZomato”.
In the statement, they said that the responsible agent had been terminated in line with the company’s protocol. It acknowledged that his behaviour was “against the principles of sensitivity that we train our agents for on a regular basis”.
Distancing itself from the agent’s comments, the company said that the statements do not represent the company’s stance towards language and diversity.
It ended the note saying it took food and language seriously.
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