Gujarat Exclusive > National-World > After facing flak, Infosys shares progress made in resolving glitches in income tax e-filing portal

After facing flak, Infosys shares progress made in resolving glitches in income tax e-filing portal


After facing flak for the glitches in the income tax (I-T) e-filing portal, information technology major Infosys on Thursday shared updates on the progress it has made so far in resolving the issues. The company claimed that the grievances of taxpayers are being “progressively” resolved and there is a steady surge in the number of users availing the services on the portal.

The company has said that over 3 crore taxpayers have logged into the portal and completed various transactions. “The company acknowledges the difficulties some users continue to experience and is working expeditiously, in collaboration with the Income Tax Department, to further streamline the end-user experience, Infosys said in a statement.

Infosys said that during September, on average, more than 15 lakh unique taxpayers have logged into the portal, daily, and over 1.5 crore returns have been filed to date. Over 85 percent of taxpayers who have filed their returns have also completed their e-verification, largely through Aadhaar OTP authentication, it added. The portal is facilitating over 2.5 lakh returns filing daily.

While admitting the ongoing challenges faced by some users, the company said that it has engaged with over 1,200 taxpayers directly to better understand their concerns. It also said that it focused on rapidly resolving these challenges while working closely with the chartered accountant community to ensure that a comprehensive set of user scenarios are supported and thoroughly tested before deployment.

The issue

The glitches in the new portal that went live on June 7 have created a lot of difficulties for taxpayers as well as the income tax department. Since its launch, users have flooded Union finance minister Nirmala Sitharaman’s social media wall with complaints regarding the portal.

The finance ministry took to Twitter on the issue in August. It wrote, “Ministry of Finance has summoned Sh Salil Parekh, MD&CEO @Infosys on 23/08/2021 to explain to hon’ble FM as to why even after 2.5 months since the launch of new e-filing portal, glitches in the portal have not been resolved. In fact, since 21/08/2021 the portal itself is not available.”

Notably, the information technology giant was granted the contract for developing the new e-filing system aimed at reducing the average time to process I-T returns from 63 days to just one day and fast-track refunds to taxpayers.


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