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Finance ministry summons Infosys CEO Salil Parekh for glitches in new income tax filing portal

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The Union finance ministry has summoned IT major Infosys’s CEO Salil Parekh seeking an explanation on the unresolved glitches in the new income tax filing portal that went live on June 7. Notably, the new portal had a bumpy start since the beginning and the ministry has repeatedly asked Infosys to resolve the issues.

The ministry took to Twitter on the issue. It wrote, “Ministry of Finance has summoned Sh Salil Parekh, MD&CEO @Infosys on 23/08/2021 to explain to hon’ble FM as to why even after 2.5 months since the launch of new e-filing portal, glitches in the portal have not been resolved. In fact, since 21/08/2021 the portal itself is not available.”

Notably, the information technology giant was granted the contract for developing the new e-filing system aimed at reducing the average time to process I-T returns from 63 days to just one day and fast-track refunds to taxpayers.

Sitharaman asked Nilekani to fix glitches

Union finance minister Nirmala Sitharaman had in June asked Infosys and Nilekani to fix the glitches after users flooded her Twitter timeline with complaints.

Sitharaman had on Twitter announced the launch of the new portal www.incometax.gov.in, saying the “important milestone to make the compliance experience more taxpayer-friendly” went live at 8.45 pm on June 7. But, soon her timeline was flooded with users complaining about the glitches in the website.

Following this, Sitharaman again took to Twitter. She said, “I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided.”

“Ease in compliance for the taxpayer should be our priority,” she said while quoting a tweet from a user who was unable to log in to the new e-filing portal.

What Nandan Nilekani said Infosys

In a late evening reply to Sitharaman’s tweet, Nilekani had then said some technical issues were observed on day one, and Infosys was working to resolve them.

“The new e-filing portal will ease the filing process and enhance the end-user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” Nilekani had tweeted.

 

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