Gujarat Exclusive > National-World > IndiGo Airlines gets show cause notice, Rs 5 lakh fine for denying boarding to child with special needs

IndiGo Airlines gets show cause notice, Rs 5 lakh fine for denying boarding to child with special needs

0
74

Ranchi: The Directorate General of Civil Aviation has issued a show cause to IndiGo airlines for offloading a child with special needs in Ranchi.

The DGCA has also decided to impose a penalty of Rs 5 lakh on IndiGo under the Aircraft Rules.

The action was taken based on findings during the inquiry into the incident.

As per case details, the airline authorities had prevented a child with special needs from boarding the flight at Ranchi airport on May 7.

The DGCA observed that “the handling of the special child by the IndiGo ground staff was deficient and ended up exacerbating the situation.”

“Special situations deserve extraordinary responses but the Airline staff failed to rise up to the occasion and in the process committed lapses…” the DGCA observed.

It called on airlines to revisit their standard operating procedures and training processes for dealing with such cases, in order to bring a more humane touch.

 

 

To read the latest news in Gujarati click here