After Infosys CEO Salil Parekh was summoned by the Union finance ministry over unresolved glitches in the new income tax filing portal, the IT major has now announced that the emergency maintenance of the portal has concluded and it is again live. The company also said that it “regrets the inconvenience caused to taxpayers”.
On August 21, the company said that the portal was inaccessible due to planned maintenance. It tweeted, “The @IncomeTaxIndia portal is currently inaccessible due to planned maintenance. We will post an update as soon as the portal is live again for taxpayers. We regret the inconvenience caused.”
The glitches in the new portal that went live on June 7 have created a lot of difficulties for taxpayers as well as the income tax department. Since its launch, users have flooded Union finance minister Nirmala Sitharaman’s social media wall with complaints regarding the portal.
Finance ministry summons Infosys CEO Salil Parekh
Earlier on Sunday, the ministry took to Twitter on the issue. It wrote, “Ministry of Finance has summoned Sh Salil Parekh, MD&CEO @Infosys on 23/08/2021 to explain to hon’ble FM as to why even after 2.5 months since the launch of new e-filing portal, glitches in the portal have not been resolved. In fact, since 21/08/2021 the portal itself is not available.”
Notably, the information technology giant was granted the contract for developing the new e-filing system aimed at reducing the average time to process I-T returns from 63 days to just one day and fast-track refunds to taxpayers.
Not the first time
Sitharaman had in June asked Infosys and its co-founder Nandan Nilekani to fix the glitches after users flooded her Twitter timeline with complaints. She said, “I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided.”
“Ease in compliance for the taxpayer should be our priority,” she said while quoting a tweet from a user who was unable to log in to the new e-filing portal.
Nilekani had then said some technical issues were observed on day one, and Infosys was working to resolve them. “The new e-filing portal will ease the filing process and enhance the end-user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” Nilekani had tweeted.
To read the latest news in Gujarati click here