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Air India loses data of 45 lakh customers in cyber attack


Air India on Friday said data of 45 lakh of its customers including name, birth details, passport numbers, and credit card details have been leaked following a cybersecurity attack on its system.

The airlines said its data processor that manages the passenger service system and stores personal information of the passengers was breached leading to data of over 45 lakh passengers getting leaked.

The airlines first got wind of it on February 25. On Friday it revealed the number of passengers whose data has been compromised.

The airlines said the breach involved personal data registered between August 26, 2011, and February 3, 2021.

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Details of Air India passengers like name, date of birth, contact information, passport information, ticket information, Star Alliance, and Air India frequent flyer data as well as credit card data of passengers have been breached. It clarified that since its processor does not hold the CVV/CVC numbers of the credit cards it has not been breached.

The airline said it is investigating the data security incident and is securing the compromised servers. It has asked passengers to change passwords wherever applicable to ensure the safety of their data.


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